Dr. Gandhi's office policies:

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Please see below for our key office policies. In special circumstances, additional policies may apply & staff will notify you of those accordingly. 

• Any form of abuse or inappropriate behavior or threatening language/actions or misconduct towards the staff &/or the physicians by the patients &/or their families/friends/relatives will NOT be tolerated & will result in termination/discharge from the practice along with possible termination from walk-in clinic as well.

• We encourage our family practice patients to make appointments for their routine care. This is best for your continuity of care.

• Please use our walk-in clinic for acute issues only. Call the staff & check if you can be accommodated for a same-day or next-day appointment (depending on availability). ​​

  • ​If you do NOT leave a voicemail, there is no way for us to know that you've called. Utilize voicemail (and follow the appropriate prompts) as it's there for a reason but don't keep leaving multiple messages for the same concern.

  • Staff will call you back within about 2 business days. Messages left outside of business hours or over the weekend or over the holidays will NOT be received until we are back in the office.​

  • Be patient ... just because the phone doesn't get answered right away during regular business hours when you happen to call doesn't mean we are not doing our jobs. Everyone on the team is working hard to provide patient care and address patients' healthcare needs. 

• Please limit your number of concerns to 1-2 per visit & notify the staff of these at the time of booking your appointments.

• If you have more than 2 concerns to discuss then please book multiple appointments accordingly so that we can address all your concerns efficiently.

• Check with your pharmacy FIRST if you think you are due for a refill. If there are no refills on file at your pharmacy, you need to have your pharmacy fax us the refill request.

• Non-OHIP services such as insurance forms, doctor's notes, etc. will have to be paid (cash) at the time of your scheduled visit.

• If you need form(s) completed, it is the responsibility of the patient to review the form(s) first and acquire the said form(s) on your own so an appropriate appointment time can be booked by the staff accordingly.​​ It is also the responsibility of the patient to book an appointment for form completion in a timely manner, rather than waiting until the last minute before the form is due.

• If you have been provided patient discharge instructions from the hospital, it is the responsibility of the patients/family members to read those and act upon those, such as booking follow-up with specialist, starting the new medication, etc. Don't expect us to read those to you as those are written in layman's terms for you to read/review.

• If you do not speak English (or Hindi or Punjabi), it is your responsibility as a patient to bring an interpreter with you.  

• No more than 1 family member/friend can accompany an adult patient in the exam room during your appointment. No more than 2 adult family members can accompany a pediatric patient in the exam room. 

• We are not an emergency room. For emergent healthcare needs, call 911 or proceed to the nearest ER.